Unenroll from an Event

This makes it easier for users to participate in Events. So far if a learner decided to self-enroll in an event, or was enrolled in an optional event, this was irreversible. He could not unenroll himself, he had to request it to the training administrator. From now on each user is free to change their decision, although there are some exceptions as you will see below.

Unenroll option is only available for Events. It is not available for Courses or Pathways.

Unenroll from an Event in Learner Portal

From now on, as user in Learner Portal you can unenroll, that is leave the list of participants, of the public or recommended events in which I have self-enrolled, or of those optional events in which the administrator has enrolled you.

The way to do it is very simple: enter Learner Portal and in the Events carousel look for the one you want to leave. The Enrolled flag should appear on the thumbnail indicating you are among the participants. Click on the event to open the pop-up window with the information, attachments... Now an Unenroll button appears under the title and date, just click on it to leave the event.

This action can be reversed. If you unenroll from an event, you can enroll again later.

If the administrator of the training has enrolled you in a mandatory way, you won't be able to unenroll, so the button will not appear in the window.

Exceptions: when can a user not Unenroll?

Remember that there are several ways to enroll a user in an Event: mandatory, optional, recommended and public training. In addition, you can enroll a user individually, in a group, or through a CSV file used to enroll several users individually. The type of enrollment will determine whether or not the user can unenroll from an Event:

In case of individual enrollment and through CSV, the user can leave the events in which he has been enrolled optionally, recommended or by public training. He can never leave a mandatory event.
In case of group enrollment, the user can only leave recommended events or by public training, he cannot leave optional events by group. This is due to the fact that in the first two cases it is really the user himself who has individually self-enrolled for the event, therefore he can be deleted from the list of participants. In case of the optional enrollment it is the administrator who enrolls the group as a whole, there is no individual enrollment of the user, therefore only the group as a whole can be unenrolled.

Individually / CSV In group Mandatory enrollment Cannot unenroll Cannot unenroll
Optional enrollment Can unenroll Cannot unenroll
Recommended enrollment Can unenroll
Can unenroll
Public training Can unenroll Can unenroll

There is another exception independent of the type of enrollment. If within the Training in the Admin Portal, the Trainer or Administrator has marked the user's attendance at the Event, the option to unenroll is blocked and the user will not be able to leave on their own. In this case, for the user to be able to leave the event, the trainer or administrator must first delete his attendance at the event, marking him as not attended. Then the Un-enroll button will be available again to the user.